Improving Care by Improving Communication


Effective communication with your patients is the most efficient way to ensure quality care as well as doctor-patient and staff relationships. Consider your reality which consists of patient no-shows which have a direct negative impact on your practice and continuous delivery of quality of care. Solid communication tools that are concise, reliable can be the basis for solutions reach patient reminders system that your medical staff can utilize daily. Timely communication is the best way to improve patient care and outcomes while simultaneously maximizing your staff performance.


Create a communication highway

Medical care is one of the fastest growing areas of the economy in the nation. According to the latest data from the Department of Health and Human Services, U.S. health care spending increased a half-a-trillion dollar, to approximately $3 trillion, between 2009 and 2014. For medical practices like yours, it only gets better. That growth in medical costs spending is projected to climb at least 6.5 percent in 2017. When you consider those sobering facts, then your current and future patients truly are in the driver’s seat. They can select which medical delivery practice fits their needs. Therefore, creating an effective bridge of communication gets you patient loyalty.

Train your communication team

Effective communication does not begin overnight. Each member of your medical practice is an essential part of the communication delivery system. Effective communication skills start with the development of consistent communication protocols. A weekend workshop environment is probably the best way to develop communication team consistency. A communication workshop process which begins as an afterthought will result in ineffective communication.

Update patient communication techniques

Don’t be afraid to utilize the communication options of the 21st century. Remember, your patient base is consumers of communication technologies tied to smart phones, I-pads and other devices. Therefore, your practice has to adapt to the vehicles patients use and not the other way around. Fortunately, there are several practical solutions reach gentle reminders which improve communication and care for your patients.

Develop high-tech communication alternatives

  • Appointment reminder software

The one method of communication that nearly every patient from 8 to 80 knows how to do is to send a text message. Why not improve communication with your patients by sending them an automated appointment reminder? Appointment reminder software is a win-win for your practice because this minimizes missed appointments and reduces staff scheduling hassles and mix-ups.

  • Interactive patient scheduling

Increase patient-staff communication by allowing patients the freedom to self-schedule. It gives patients convenience coupled with freedom. Free up those 20th-century communication scheduling shackles and let patients schedule appointments via their computer, smart phone, I-pad or tablet. A patient can review their personal calendar on their device and book the appointment in a few minutes. Contrast that with the average eight minutes it takes to schedule a patient currently. The time savings are enormous and in-office patients receive more direct service.

  • Improve patient wait list communication

Your practice management staff and patients will love “Asap” patient wait list automated communication. Eliminate time-wasting disruptions for staff who continuously interrupt their direct service duties to search patient scheduling lists to fill last minute cancellations. Instead, place the communication power in the patient’s hand by using the innovative patient wait list platform. When a new time and date for an appointment is available, the software sends an automatic text message or email to patients. Staff time is freed up, and patients receive medical care by grabbing the open last minute appointment.

Increase your medical practice effectiveness and patient care communication by utilizing solutions reach timely and efficient patient reminders.

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